Frequently Asked Questions (F.A.Q.)

What is Cineografo.com?
Cineograph.com is a web app that allows you to create a flipbook from a short video


How does the process of creating a flipbook on Cineograph work?
The process involves three main steps:
 1 - Upload a video of about 10-12 seconds duration.
 2 - Make a payment of 3 euros.
 3 - Receive an email with a link to download the flipbook to print and assemble.


Which devices are compatible with Cineograph for uploading videos?
You can upload videos from smartphones, tablets, or PCs.


How much does it cost to create a flipbook on Cineograph?
The price for a flipbook is 3 euros.


What is the ideal duration of a video to upload to Cineograph?
For technical and performance reasons, the ideal duration is 10-12 seconds, but videos shorter or longer than these values are also processed.


After completing the purchase procedure, how long does it take to receive the flipbook?
Usually, the flipbook is received after a few minutes, but during daylight saving time, for technical reasons, it might be necessary to wait 1 hour longer than usual.


If I'm not satisfied with the product or in case of problems, can I request a refund?
It's possible to request a refund or obtain a coupon code to purchase the product again for free by writing to info@edwarelab.com.


Does the video I upload to Cineograph remain on the server forever?
No, it is removed 48 hours after receiving the product, and if the purchase procedure is interrupted, the video is in any case removed within 7 days from the date of video upload.